What does a dispatcher do?
A truck dispatcher finds freight for a driver or a trucking company (carrier), negotiates the rate with the broker and plans the route. The job is fully remote and can be done from Georgia.
Main duties
- Find loads for their driver.
- Plan the route: where the driver goes and which way they take.
- Calculate the rate (acceptable for the driver / for the company).
- Call the locations the driver is heading to and brief them.
- Work with documents.
- Control (avoiding fraudulent brokers and problems for the driver / the company).
You will get all the other details in the course.
A typical day
A dispatcher works both remotely and from an office. A typical working day depends on the company they will work for. On average the schedule runs from 16:00–17:00 to 02:00–03:00, with exceptions, Monday through Saturday.
Note: the schedule can vary. If the dispatcher has booked a load in advance, they may not need to work until 02:00. The same goes for working days: if the dispatcher has given the driver a load in advance, they can take 1 or several days off, but should stay attentive and ready for an unexpected problem.
Skills you need
- English at B1 level. Business English is part of the course.
- Negotiation skills and staying calm under pressure
- Being organized and juggling several tasks at once
- A computer, stable internet and readiness to work evening/night hours